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Right of withdrawal

revocation instruction


A consumer is any natural person who concludes a legal transaction for a purpose which can predominantly neither be attributed to his commercial nor his self-employed professional activity (§ 13 BGB).


(1) The customer is a consumer.


If the customer is a consumer, he is entitled to a right of revocation in accordance with the statutory provisions.


(2) The consumer has to bear the costs of the return.


If the consumer exercises his right of revocation, he shall bear the direct costs of returning the goods. 


(3) Revocation instructions


We, the seller, give you, the customer, the following:




Right of revocation


You have the right to revoke this contract within fourteen days without giving reasons.


The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you have taken possession of the goods.


In order to exercise your right of withdrawal, you must inform us (Mareme & emeraM GMBH, Steinergasse 19, 94315 Straubing, telephone: to be announced shortly, e-mail: of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form, but this is not mandatory.


In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.


Consequences of the revocation

If you revoke this Agreement, we shall repay to you all payments we have received from you, including delivery charges (other than additional charges resulting from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than 14 days from the date we receive notice of your revocation of this Agreement. For such refund we will use the same means of payment as you used for the original transaction unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse a refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier.


You must return or hand over the goods to us immediately and in any event no later than fourteen days after the day on which you notify us of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.


You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for testing their condition, properties and functionality.




(4) Model withdrawal form

For the revocation please use the following form: Sample withdrawal form (click to open)


(5) The right of revocation does not exist for contracts


(a) for the supply of goods which are not pre-packaged and the manufacture of which is determined by an individual choice or destination made by the consumer or which are clearly tailored to the personal needs of the consumer.


(b) the supply of goods which are liable to deteriorate rapidly or whose expiry date would be exceeded rapidly.


(6) The right of withdrawal expires prematurely for contracts


(a) for the delivery of sealed goods which, for health or hygiene reasons, are not suitable for return if their seal has been removed after delivery.


b) for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.